Industry

Support that reaches every site, not only head office

A distributed estate fails differently from a single campus. The problem is rarely technical complexity; it is coverage, spares availability and how quickly somebody can physically stand in front of a device in a store that is losing revenue every hour it is down.

Discuss your requirement Engagement models

What makes this sector different

Retail and hospitality estates concentrate risk at the edge. A head office outage is visible and gets attention. A single failed terminal in a busy store is invisible centrally and costs real money for every hour it stays broken.

Our model for this sector puts field dispatch, spares logistics and device lifecycle under one coordination point, so that a site issue is not passed between a support desk, a hardware vendor and a logistics provider before anyone attends.

Seasonal capacity is planned rather than improvised. Peak trading periods, new store openings and refit programmes are staffed from an agreed capacity plan set before the season starts.

Where we help

Typical scopes of work

Point-of-sale support

Terminal, payment device and peripheral support with a spares pool sized to your failure rate.

Store and site rollouts

New openings, refits and refreshes, coordinated as a programme with per-site sign-off.

Rugged and handheld devices

Warehouse and floor devices, MDM enrolment, battery and accessory lifecycle.

Back-office and head-office EUC

Standard device lifecycle, service desk and identity management for corporate users.

Network and connectivity support

Site connectivity, wireless coverage surveys and failover verification.

Seasonal surge capacity

Additional field and desk capacity for defined peak trading periods.

How engagements are usually structured

Retail estates are usually served by a managed support contract with agreed service levels, supplemented by project-based engagements for rollouts and refits. Staff augmentation is used where a central IT function needs additional permanent-shaped capacity rather than site coverage.

Compare all three engagement models

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